We pride ourselves in our exceptionally quick shipping. We know our clientele want their sauce to arrive quickly and in good condition. Regardless of your order size, we offer a flat rate shipping on all orders within the European Union
Track your order right through the carrier’s website with updates on the status of your order.
EXPEDITED SHIPPING
We are happy to offer expedited service. Feel free to contact us, and we are can assist you with time-sensitive packages
INTERNATIONAL SHIPPING
We offer international shipping, the cost of which will be calculated at checkout.
Please note that international shipping charges are subject to change. We will contact you promptly if there are any issues.
RETURNS
Our policy lasts 30 days, products can not be returned after 30 days for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
DAMAGED GOODS
If your product arrives damaged, please reply to your order confirmation email with pictures of your damaged goods, and we will replace the damaged item(s).
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
SALE ITEMS
Only regular-priced items may be refunded, sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to:
Unit 5, JML, East Side, Regis Rd, Kentish Town, London, NW5 3EW, UK.
SHIPPING
To return your product, you should mail your product to:
JML, East Side, Regis Rd, Kentish Town, London, NW5 3EW, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We advise using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
